• Manager, Facilities Services

    Location KN-St. Kitts
    Job ID
    Ross University School of Veterinary Medicine
  • Opportunity at a Glance

    The Facilities Service Manager - will direct and supervise the provision of custodial, grounds keeping and pest control services across the RUSVM campus and properties (owned or leased) as well as oversee the helpdesk services function. Reporting directly to the Senior Manager, Facilities, the incumbent will also work closely with the Facilities Operations Manager, the Facilities Buildings and Repairs Manager and other departments to establish, plan and improve housekeeping and grounds activities throughout the University.


    The incumbent will develop work programs, methods/procedures, schedules and assess the need for new/additional services; Prepare annual budget estimates; direct replenishment and purchasing of needed equipment, supplies and materials; organize training of staff in custodial procedures, landscaping and irrigation as well as practices related to disaster recovery. The Facilities Services Manager will have overall responsibility for implementing and maintaining standards for grounds, housekeeping as well as the acquisition of environmentally friendly products in accordance with LEED, government and Institutional standards.


    The successful candidate will be a self-starter with the ability to assess and implement systems, schedules and procedures to meet the demands of a fast-paced environment and work across disciplines and functional areas to achieve objectives.


    • Prepares and manages the annual operating budget for the service areas; negotiates and monitors service contracts; prepares various reports detailing performance and cost efficiency;
    • Oversee Housekeeping and Grounds operations within predefined departmental budgets through effective stock and cost controls and well managed schedules;
    • Reviews and approves the requisitioning of large quantities of supplies and equipment;
    • Ensure staffing levels cover business demands and develops and manages quality assurance metrics for areas of responsibility with an emphasis on customer service, efficiency as well as Health and Safety;
    • Meets regularly with clients or department personnel to review services provided and/or investigate any complaints;
    • Manage staff performance issues in compliance with company policies and procedures;
    • Ensure team members have an up- to- date scope of works and knowledge of all room categories, amenities and campus zones;
    • Maintain good communication and work relationships across all areas of campus and RUSVM properties as well as with external customers, suppliers and vendors;
    • Ensure communication meetings are conducted and post- meeting minutes generated;
    • Ensure ongoing training;
    • Assist other divisions within the Facilities Department as well as other departments wherever necessary.
    • Responsible for the management and upkeep of all RUSVM parking lot.

    Completes other duties as assigned.


    Good experience of working within a customer-facing environment is a requirement for this position along with exceptional people management and administration skills. Specific qualifications and competencies within this general requirement include the following:

    • Bachelor's degree in Management or related field;
    • Three (3) years of verifiable professional experience working in custodial services units or a related field; 
    • Excellent balance of interpersonal, technical, organizational and influencing skills;
    • Superb written and verbal communication skills;
    • Highly flexible and adaptive, able to multi-task across a number of simultaneous areas;
    • Sharp analytical and problem-solving skills;
    • Ability to manage ambiguity, work autonomously, recommend successful approaches and proactively solve problems;
    • Excellent IT literacy skills in MS Outlook, Word, Excel and PowerPoint Must be able to work on own initiative with a proactive and flexible attitude;

    We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Thank you for applying for this outstanding opportunity today.

    Who We Are

    Ross University School of Veterinary Medicine (RUSVM) offers a unique program of training on the island of St. Kitts in the Caribbean.  A cutting-edge curriculum, with innovative use of technologies and simulations, provides the best possible training for tomorrow’s veterinarians.  Students benefit from seven semesters of integrated preclinical and clinical studies at our St Kitts campus, and one year of clinical training at our affiliate veterinary teaching hospitals in the United States, Canada, Europe and Australia. 


    Our ongoing research focuses on key issues strategically relevant to One Health in tropical and developing countries and includes zoonotic diseases, food safety and security, environmental health, and conservation medicine. We prioritize recruitment of talented faculty and are now seeking a key new member of our team to join us as we develop new programs to best prepare our graduates to face the global opportunities and challenges of veterinary medicine in the 21st century.


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