The Helpdesk Administrator - Facilities is responsible for the administration of the helpdesk system and reports directly to the Facilities Services Manager. The successful candidate will possess excellent communication skills (listening, involving and understanding; the ability to convey and absorb job-related information), exhibited through the ability to effectively communicate with a wide range of personnel. The operational role manages the entire lifecycle of service delivery, from taking customer reports, to ensuring ticket closure within pre-defined Service Level Agreements (SLA’s), and escalating anomalies to the Facilities Service Manager. The candidate will be the liaison of Facilities to all RUSVM departments, colleagues, students, vendors and visitors ensuring the highest standards of service delivery and customer care. This role will also act as team support to the wider Facilities Management team.
Key Results Areas:
Health & Safety
Complete any other duties as assigned
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Thank you for applying for this outstanding opportunity today.
Ross University School of Veterinary Medicine (RUSVM) offers a unique program of training on the island of St. Kitts in the Caribbean. A cutting-edge curriculum, with innovative use of technologies and simulations, provides the best possible training for tomorrow’s veterinarians. Students benefit from seven semesters of integrated preclinical and clinical studies at our St Kitts campus, and one year of clinical training at our affiliate veterinary teaching hospitals in the United States, Canada, Europe and Australia.
Our ongoing research focuses on key issues strategically relevant to One Health in tropical and developing countries and includes zoonotic diseases, food safety and security, environmental health, and conservation medicine. We prioritize recruitment of talented faculty and are now seeking a key new member of our team to join us as we develop new programs to best prepare our graduates to face the global opportunities and challenges of veterinary medicine in the 21st century.